Growth
Marketer Brings in workThe eight employees
Eight employees. Here is what each one does.
One job each, named and visible. You are not hiring eight people, training them for a month, or adding them to payroll.
Configured to the trade
The roster
Growth brings the work in. Front office answers it. Ops runs it and follows through.
Every Rivvet shop gets all eight. Not a tier, not an upgrade, not an add-on. All eight, from the first day of the trial.
Growth
Website Designs the siteFront office
Concierge Answers site chatFront office
Reception Answers the phoneOps
Dispatch Protects the boardOps
Estimates Chases open quotesOps
Customers Keeps job historyOps
Reputation Asks for reviewsReception starts after the phone-number path is ready.
One job, end to end
A call at 2am becomes a booked job before you wake up.
The same customer, three moments apart. Nothing here waits for you to be awake, and nothing here decides anything you did not already approve.
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Reception
The call is answered and the need is written down.
An answering service takes a message. Reception takes the job, the address and the timing, in your voice.
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Concierge
The right questions get asked while the customer is still there.
A generic chatbot answers whatever it is asked. Concierge asks what the job needs and checks it against your rules before anything is promised.
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Dispatch
A real opening gets held, not a maybe.
Dispatch books into capacity you actually have. It never double-books, and a rush job only fits if a window was held for one.
Illustrative product graphics. Reception starts after the phone-number path is ready.
Pick an employee. Watch the work it actually does.
Choose an employee to inspect the customer work it handles, the rules it applies, and the outcome it records.
Employee map
Recovers missed demand by answering calls, qualifying urgency, and booking clean jobs.
Hear how Reception answers.
A recording of the Rivvet voice answering for an example shop. It checks urgency, qualifies the requested work, and moves to book, using the voice and rules that shop approved before launch.
Voice sample · example shop
Transcript
readyOwner command
Approved playbookCustomer experience
Approved ruleRivvet follows this rule across calls, text, chat, and web.
Your rules
They work from your rules, in your voice.
You approve the playbook. Rivvet follows it. Services, service area, calendar, qualification, pricing rules, and voice are all set before a customer ever hears from Rivvet, and nothing outside them happens without your approval.
- ServicesWhat you do and do not provide
- Service areaWhere your team works
- CalendarAvailability, capacity, and scheduling rules
- QualificationWhich customers and jobs are a fit
- Pricing rulesWhat Rivvet can quote or explain
- VoiceHow your business speaks to customers
What it costs
Our upside is tied to the jobs Rivvet books.
Starts at only $500/month, plus $30 to $50 per job Rivvet books. We only make more after we've made you more. The outcome record shows the customer, requested service, qualification result, appointment, and billable status.
Fourteen days free. Three questions about the shop. No sales call first. Reception starts after the phone-number path is ready.
Outcome record
Billed job- Customer
- Attached to the source conversation
- Requested service
- Matched to the approved service list
- Qualification result
- Recorded against approved rules
- Appointment
- Written to the connected calendar
- Billable status
- Qualified appointment rule applied