Your front office. Trained on your business.
Approve the services, rules, calendar, and customer experience. Rivvet follows the playbook across calls, follow up, booking, and customer work 24/7.
The playbook starts with your business.
You approve the playbook before Rivvet starts working. It becomes the source of truth for every employee and customer conversation.
Your business stays specific. The operating rules stay visible.
- ServicesWhat you do and do not provide
- Service areaWhere your team works
- CalendarAvailability, capacity, and scheduling rules
- QualificationWhich customers and jobs are a fit
- Pricing rulesWhat Rivvet can quote or explain
- VoiceHow your business speaks to customers
Rivvet follows this rule across calls, text, chat, and web.
You approve the playbook. Rivvet follows it.
You set the boundaries before Rivvet works. Approved changes become the rules every employee follows, with a clear record of what was approved and when it changed.
Rivvet carries out the approved work 24/7.
Choose an employee to inspect the customer work it handles, the rules it applies, and the outcome it records.
Recovers missed demand by answering calls, qualifying urgency, and booking clean jobs.
Hear the playbook on a real call.
The actual Rivvet voice answers, checks urgency, qualifies the requested work, and moves to book using the shop voice and rules approved before launch.
Our upside is tied to the qualified work Rivvet books.
The outcome record shows the customer, requested service, qualification result, appointment, and billable status.
See pricing- Customer
- Attached to the source conversation
- Requested service
- Matched to the approved service list
- Qualification result
- Recorded against approved rules
- Appointment
- Written to the connected calendar
- Billable status
- Qualified appointment rule applied