One phone line, two trades, and every call needs different rules.
Rivvet's Receptionist tells a no-cool call from a burst pipe, applies the right playbook for each trade, and books the right tech for the job.
See your AIWhere Plumbing & HVAC work leaks.
A no-cool call and a burst pipe need different questions, but they ring the same line.
Booking the wrong tech for the trade wastes the trip and the caller's patience.
Two busy seasons mean one side of the shop is always slammed while calls slip.
Estimates from both trades pile up with no consistent follow-up.
How Plumbing & HVAC calls get handled.
An illustrative exchange showing how the Receptionist works, not a recording of a real customer call.
What the employees handle for Plumbing & HVAC shops.
Every Rivvet shop runs the same six AI employees, tuned to the trade's rules. Here is where they earn their keep in plumbing & HVAC.
- Receptionistsorts plumbing from HVAC on the first call and asks the right questions for each.
- Dispatchermatches the job to a tech certified for that trade before it hits the board.
- Customersruns seasonal outreach for both sides of the shop.
- Conciergefollows up estimates from either trade until the customer decides.
- Marketerdrafts campaigns timed to each trade's season for your approval.
See what Rivvet would do for your shop.
Build a preview with your business name and see how your calls, follow-up, and booking get handled. It takes about a minute.
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