Industries / Plumbing & HVAC
One phone line, two trades, and every call needs different rules.
Rivvet's Receptionist tells a no-cool call from a burst pipe, applies the right playbook for each trade, and books the right tech for the job.
Where Plumbing & HVAC work leaks.
- A no-cool call and a burst pipe need different questions, but they ring the same line.
- Booking the wrong tech for the trade wastes the trip and the caller's patience.
- Two busy seasons mean one side of the shop is always slammed while calls slip.
- Estimates from both trades pile up with no consistent follow-up.
How Plumbing & HVAC calls get handled.
Do you handle both furnaces and water heaters? Ours are both acting up.
We do. Which one needs attention first, and is anything leaking right now?
No leaks. The furnace short cycles and the water heater runs lukewarm.
Got it. I can book one visit with a tech who covers both and text you the window.
An illustrative exchange showing how Reception works, not a recording of a real customer call.
What the employees handle for Plumbing & HVAC shops.
Every Rivvet shop runs the same eight AI employees, tuned to the trade's rules. Here is where they earn their keep in plumbing & HVAC.
- Receptionistsorts plumbing from HVAC on the first call and asks the right questions for each.
- Dispatchermatches the job to a tech certified for that trade before it hits the board.
- Customersruns seasonal outreach for both sides of the shop.
- Conciergefollows up estimates from either trade until the customer decides.
- Marketerdrafts campaigns timed to each trade's season for your approval.
Grow your plumbing & HVAC shop, not the payroll.
Fourteen days free. Four fields, then card setup. No sales call first, and you use as many employees as the work needs.
Starts at only $500/month, plus $30 to $50 per job Rivvet books. We only make more after we've made you more. Reception starts after the phone-number path is ready.