These Messaging Terms govern text messages sent through the Rivvet AI platform, operated by Rivvet AI (“Rivvet”, “we”, “us”). They cover two message programs:
- Account Alerts (for Rivvet business customers). Operational notifications sent to the business owner or operator who signed up for Rivvet.
- Business Messaging (for customers of Rivvet businesses). Messages a local service business you do business with (for example, a plumbing or HVAC company) sends to its own customers through the Rivvet platform: appointment confirmations and reminders, a text that your technician is on the way, follow-ups on requested work, and, only with your separate consent, occasional promotional messages from that business.
You join a program only by giving the optional consent described below for that program. Giving a mobile number on its own never signs you up for texts. If you give that consent, you agree to these terms.
1. WHAT THE PROGRAMS ARE
1.1 Account Alerts.
The Account Alerts program sends operational account notifications by SMS to the business owner or operator who has signed up for Rivvet, alerting them to activity handled by their AI receptionist: a new booking, an after-hours emergency, or a customer escalation that needs their attention. Recipients are Rivvet’s own business customers, identified by the mobile number they provide during onboarding. No marketing content is sent on this program.
Alert messages may include details of the underlying call or booking, such as the caller’s name and callback number, so you can respond to your customer.
1.2 Business Messaging.
When a business that uses Rivvet messages its customers through the platform, the sender of record is that business, and your consent belongs to that business alone. Transactional messages (booking confirmations, appointment reminders, a text that your technician is on the way, service follow-ups) are sent only if you separately agree to receive them, as described in section 2.2. Agreeing is optional: you can book or request service without agreeing to texts. Marketing or promotional messages are sent only under a separate, optional marketing consent; declining marketing consent never affects your service or transactional messages.
2. HOW YOU OPT IN
2.1 Account Alerts.
You opt in only by checking an optional box next to the mobile-number field during Rivvet onboarding at app.rivvetai.com. The box is unchecked by default. Leaving it unchecked does not affect your account or any Rivvet service, and your alerts still arrive by email. The box reads:
“Rivvet will text this number with account alerts (new bookings, urgent calls, escalations). Optional: not a condition of using Rivvet; alerts also arrive by email. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help.”
A screenshot of this opt-in, exactly as it appears in onboarding, is at rivvetai.com/assets/img/legal/sms-opt-in-account-alerts.png.
When you check the box, your consent is logged against your account with the date and the number. Marketing consent, where offered, is a separate unchecked checkbox and is never bundled with the operational-alerts consent. Consent to receive messages is not a condition of purchasing any Rivvet service; if you opt out, we deliver the same alerts through your other configured channels (such as email).
2.2 Business Messaging.
A Rivvet business may collect your consent to be messaged through one of these paths, each captured and logged with the date, source, and the number you provided. Rivvet sends business messages to you only where one of these consents is recorded for your number:
- Online booking or contact form on the business’s website, next to a clearly labeled consent notice with an unchecked checkbox;
- Verbal consent given during a phone call with the business or its AI receptionist, where you are asked whether the business may text you at the number you provide, you say yes, and the consent is recorded against your customer record. Saying no does not affect your booking or service;
- Paper or in-person consent collected by the business on a written form or at its premises, recorded against your customer record.
Transactional and marketing consent are always collected separately. Consent is never a condition of receiving service, and the business never obtains your number from purchased lists or lead generators.
3. HOW TO OPT OUT
Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any program message. You will receive one final confirmation:
“You are unsubscribed from Rivvet alerts and will receive no further messages. Reply HELP for help.”
After that, no further program messages are sent to your number unless you opt back in. Rivvet business customers can also change alert preferences in the Rivvet dashboard or by contacting support@rivvetai.com.
4. HELP
Reply HELP or INFO to any program message, and you will receive:
“Rivvet AI account alerts. Contact support@rivvetai.com. Msg&data rates may apply. Reply STOP to opt out.”
You can also reach us any time at support@rivvetai.com.
5. MESSAGE FREQUENCY AND RATES
Message frequency varies (typically a few per day, tied to real call and booking volume). Message and data rates may apply according to your mobile plan. Rivvet does not charge for program messages.
6. CARRIER DISCLAIMER
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and network availability. Alert delivery by SMS is a convenience channel and is not guaranteed; time-critical activity on a Rivvet account also surfaces in the Rivvet dashboard.
7. PRIVACY
Your mobile number and consent record are handled under the Rivvet AI Privacy Policy (rivvetai.com/legal/privacy). We never sell or share mobile opt-in information with third parties or lead generators. No mobile information, mobile numbers, or consent data collected under these terms are shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with service providers acting on our behalf solely to deliver the messages (our SMS carrier and messaging infrastructure provider).
8. ELIGIBILITY AND CHANGES
The programs are available in the United States to people who are 18 years or older and authorized to receive messages at the number provided. We may update these terms; material changes will be posted at this page with an updated effective date, and continued participation in a program after changes take effect constitutes acceptance.
9. CONTACT
Rivvet AI, support@rivvetai.com.