AI Service Addendum

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This AI Service Addendum (“Addendum”) is entered into between NexTech Advisors, LLC d/b/a Rivvet AI (“Provider”) and the client identified in the applicable Service Order (“Client”), and is incorporated into the MSA at rivvetai.com/legal/msa.

1. NATURE OF AI SERVICES

1.1 AI Behavior.

Rivvet’s AI employees are large language model-based systems that generate responses dynamically based on context, training, and configured knowledge. They do not follow deterministic scripts. Each interaction is generated in real time and may vary based on the language, context, and circumstances of the interaction.

1.2 Inherent Limitations.

Client acknowledges that AI systems have inherent limitations, including that they may:

• Produce responses that are inaccurate, incomplete, off-topic, or contextually inappropriate (“hallucinations” or AI errors)
• Misinterpret ambiguous, highly technical, or dialect-specific language
• Produce transcription errors in speech recognition, particularly with names, addresses, and technical terms
• Operate only on the knowledge and instructions configured at the time of interaction, without real-time information beyond configured integrations
• Vary in performance based on volume, network conditions, and third-party service availability

1.3 Not a Human Employee.

AI employees are software systems, not employees, agents, or contractors of Provider or Client. They do not have independent judgment, discretion, or authority beyond their configured parameters. Client is responsible for monitoring AI performance and ensuring interactions meet Client’s standards.

2. CONSUMER-FACING AI OUTPUTS

Where the Services generate outputs directed to Client’s consumers or end users, including diagnoses, assessments, price ranges, quote audits, DIY or how-to guidance, recommendations, and generated content:

• Informational only. Such outputs are informational and are not professional, medical, legal, engineering, financial, or safety advice, and are not a substitute for inspection or consultation with a qualified professional.
• Not for emergencies. The Services are not designed for emergencies. Client must maintain human availability and clear escalation paths for genuine emergencies and urgent safety issues.
• Conservative configuration. Client must configure the Services conservatively, escalate hazards, safety-sensitive matters, and low-confidence situations to a human, and provide a human-review path before any high-stakes action is taken in reliance on an output.
• Disclaimers. Client is responsible for presenting consumer-facing disclaimers appropriate to Client’s industry and jurisdiction, and for any regulated advice or representation made through the Services.
• Client decisions. Final decisions and the resulting actions are Client’s responsibility. Provider is not a party to and assumes no responsibility for the underlying transaction, service, or advice delivered to Client’s consumers.

3. AI DISCLOSURE OBLIGATIONS

3.1 Provider Disclosure Measures.

Provider configures the Services so that: outbound calling AI employees disclose their AI nature within the first sixty (60) seconds of a conversation; inbound AI employees disclose their AI nature on direct inquiry; and AI-facilitated communications do not impersonate human identities in a manner prohibited by law.

3.2 Client Disclosure Responsibility.

Client is solely responsible for ensuring AI disclosures comply with all applicable federal, state, and local laws in every jurisdiction where the Services operate on Client’s behalf, including FTC guidance on AI-generated content, state AI disclosure laws, and telemarketing caller-identification rules. Provider’s default measures are not a guarantee of compliance in any specific jurisdiction; Client bears ultimate responsibility.

4. ACCURACY & QUALITY STANDARDS

4.1 Provider Commitments.

Provider shall configure AI employees with accurate business information provided by Client during onboarding; implement quality monitoring to detect and address systematic AI errors; provide access to recordings, transcripts, and analytics for Client’s own monitoring; respond to Client-reported AI errors within a commercially reasonable timeframe based on severity; and update configured knowledge as reasonably requested within agreed timeframes.

4.2 No Accuracy Guarantee.

PROVIDER DOES NOT WARRANT THAT THE SERVICES WILL: (A) PRODUCE ACCURATE OR ERROR-FREE OUTPUTS IN ALL CIRCUMSTANCES; (B) CORRECTLY INTERPRET ALL LANGUAGE OR INTENT; (C) SUCCESSFULLY COMPLETE EVERY BOOKING OR TASK; OR (D) PERFORM AT ANY SPECIFIC ACCURACY RATE BEYOND THE COMMERCIALLY REASONABLE TARGETS SPECIFIED IN THE SERVICE ORDER. AI ACCURACY LIMITATIONS ARE AN INHERENT CHARACTERISTIC OF CURRENT AI TECHNOLOGY, NOT A DEFECT IN THE SERVICES.

4.3 Client Monitoring Obligation.

Client is responsible for regularly reviewing AI performance, including recordings, transcripts, and outcomes, and for promptly reporting in writing any AI errors, inaccurate responses, or compliance concerns. Provider is not liable for errors or compliance failures that Client failed to report within a reasonable time after they became reasonably discoverable.

5. VOICE AI PROVISIONS

5.1 Call Recording Consent.

Client is solely responsible for obtaining all legally required consents for recording calls handled by AI employees, including compliance with federal and state wiretapping and recording-consent laws. In states requiring two-party or all-party consent (including California, Florida, Illinois, Pennsylvania, and others), Client must ensure callers are informed that the call may be recorded. Provider’s standard configuration includes a general recording disclosure, but Client must verify it satisfies the requirements of every jurisdiction in which Client operates.

5.2 Emergency Calls.

AI employees may be configured with emergency transfer protocols, but Client acknowledges that AI systems may not correctly identify all emergencies. Client is responsible for configuring appropriate escalation procedures and maintaining human availability for genuine emergencies. Provider is not liable for AI failures to identify or escalate emergencies.

5.3 TCPA Compliance.

Outbound calls made by AI employees on Client’s behalf are subject to the TCPA and applicable state telemarketing laws. Client is solely responsible for ensuring legally sufficient consent, observing calling-hour restrictions, meeting Do-Not-Call requirements, and making required disclosures. Provider implements calling-hour and DNC safeguards, but Client bears ultimate responsibility for TCPA compliance.

6. RISK ALLOCATION FOR AI OUTCOMES

Provider is responsible for maintaining platform infrastructure at the levels specified in the MSA, promptly addressing reported systematic errors, maintaining the quality monitoring described above, and updating configured knowledge as requested. Client is responsible for accurate configuration information, monitoring and reporting, obtaining required consents, ensuring AI disclosure compliance, configuring escalation, and not directing the Services to make unauthorized representations. Outcomes that result from the combination of AI limitations and Client’s business circumstances are the shared responsibility of both parties, and Provider’s liability for such outcomes is limited by the liability cap and exclusions in the MSA and the applicable Order.

7. INTELLECTUAL PROPERTY IN AI OUTPUTS

Content generated by the Services for Client (such as message copy, call responses, and generated assets) is delivered as work product. Consistent with the MSA, Provider assigns to Client, on full payment, its rights in such Client-specific output, excluding the underlying AI models, algorithms, prompts, workflows, methodologies, and platform infrastructure, which remain Rivvet IP. The Services are built on third-party AI foundation models (including models from providers such as Anthropic and OpenAI), and use is also subject to those providers’ terms; Provider cannot guarantee outcomes that conflict with model-provider policies.

8. UPDATES TO AI SERVICES

Provider may update, modify, or improve AI capabilities, underlying models, and platform features during the term. Provider will give reasonable notice of material changes to AI behavior or capabilities that may affect Client’s operations. Minor updates, bug fixes, and model improvements that do not materially affect behavior do not require advance notice.

9. GENERAL

This Addendum is governed by the same governing-law and dispute-resolution provisions as the MSA. In the event of a conflict between this Addendum and the MSA, this Addendum controls with respect to AI-specific provisions. All other MSA terms apply in full.